Work that runs real businesses.

• Separated the two agencies inside one org with application-level data scoping on every custom object
• Built the showroom campaign module in Lightning Web Components: campaign builder, calendars, desk grids, slot management and multi-brand appointment booking
• Designed territory-based record security with Apex managed sharing plus criteria-based rules for brand directors
• Re-modelled the global product-line structure across seasons, with backfill, migration runbooks and production cut-over
• Delivered budget and order-entry grids and a season sales report
• Set up GitHub Actions CI/CD that validates and deploys git-delta packages to UAT and production when a pull request is approved

Technologies

• Designed and built the bundle model and the customer and venue data model
• Built a quote-to-order flow with electronic signature
• Integrated the e-commerce store with Salesforce and proved it end to end in test
• Built the ERP integration and a scheduled ERP data sync, both with Named Credentials
• Added a tax-ID validation service and an instalment and payment-tranche model
• Mapped event editions and designed the ticketing lifecycle ahead of go-live

Technologies

• Exposed Apex REST services for inventory, orders, contacts and access control, all using external-ID upserts
• Built catalogue enrichment with queueable processing and an automatic retry scheduler
• Wrote batch backfills that rebuild relationships between performances, seat categories, prices, packages, season tickets, memberships and venues
• Built a local catalogue-to-Salesforce sync bridge with dry-run and safety controls
• Audited the production data model and documented the object relationships needed for Tableau reporting

Technologies

• Automated lead routing: historical-owner match, then a country × product round robin, then a fallback queue, with owner notifications
• Built a guided lead-conversion LWC with duplicate-customer matching and completion of missing fields
• Assigned price books automatically from the billing country; the accepted quote drives the opportunity amount
• Implemented the quote-to-order lifecycle: one primary quote, automatic close-won, and idempotent sales-order generation
• Configured 66 custom fields, 7 record types and 21 validation rules; designed Web, Email, Voice and WhatsApp service channels

Technologies

• Built the prospect-to-student model: Leads, Person Accounts, enrolments and the conversion between them
• Built lead-matching services with normalised match keys to prevent duplicate prospects
• Mapped website enquiry forms to Salesforce through Web-to-Lead
• Designed the integration with the academy’s management system and the marketing journeys

Technologies

• Built an Apex REST ingestion endpoint that receives portal data
• Created the junction data model linking portal entities to CRM records
• Added integration logging for traceability and support
• Ran analysis on sales, offers, contracts and marketing flows with the client

Technologies

• Designed synchronisation of items, price lists and contract prices from the ERP views
• Defined unique record keys with the ERP vendor to keep upserts idempotent and prevent duplicates
• Handled multilingual product descriptions and price-origin rules (sales, contract, list)
• Ran end-to-end test cycles in a sandbox and delivered tailored training for management

Technologies

• Built a reusable callout engine with integration configuration, logging and mocks
• Synchronised contacts and accounts to the external system through event-driven dispatchers
• Built an asset-search Lightning Web Component for service users
• Modelled company addresses with automatic naming and validation

Technologies

• Ingested social-media lead-ad leads in real time through a webhook, with a scheduled fetch job as a safety net
• Automated request assignment and re-parented records on lead conversion
• Modelled the property inventory: developments, buildings, units, zones and neighbourhoods, plus purchase proposals
• Built 20+ Flows and a self-registration community for buyers

Technologies

• Mapped the SOAP and REST integrations with the client’s management system (contacts, events, products, participants)
• Reviewed token-based API authentication, scheduled sync jobs and error logging
• Analysed PDF generation and delivery of registration forms and tickets, duplicate management and VAT lookup
• Retrieved and version-controlled the full org metadata to support future change

Technologies

• Built a screen LWC that generates quote PDFs client-side with brand-specific templates and logos
• Wrote an Apex document service that stores the generated files against the quote

Technologies

• Delivered the agreed Salesforce development backlog within the planned window
• Ran daily alignment with the client team to keep scope and priorities transparent

Technologies

• Discovery sessions on call-centre requirements and support channels
• Solution outline pending engagement confirmation

Technologies

• Architected metadata-driven form structures and validation, so the business can maintain them with low code
• Built dynamic LWCs with real-time validation, conditional visibility and adaptation by report type
• Generated compliant, printable medical-report PDFs directly from the Salesforce UI
• Enforced EU and medical data-protection requirements with Salesforce Shield encryption and audit logging
• Led the Agile ceremonies: sprint planning, backlog grooming and client demos

Technologies

• Implemented Salesforce CPQ and community portals for energy offers
• Built REST/SOAP integrations and real-time event delivery with the Streaming API
• Used an energy-industry accelerator framework, tuned performance and applied Salesforce Shield security
• Managed client communication, task assignment, delivery timelines and business testing

Technologies

• Designed a single, scalable architecture that connects the sales cycle, service case management and CPQ quoting
• Built Lightning Web Components for guided navigation, image upload with compression and preview, and in-app electronic signature placed on generated documents
• Generated client-branded PDF quotes from templates, with automated quote-status updates and email notifications
• Rebuilt pricing logic (validations, discounts, conditional pricing) and moved high-volume processing to Queueable and Batch Apex
• Implemented role-based access and sharing aligned with corporate security standards; ran release management, code reviews and test coverage

Technologies

• Designed Experience Cloud sites to showcase products and hand orders to the OMS through back-end integrations
• Customised Cart API behaviour for cart creation, updates, pricing and checkout
• Synchronised product, inventory and order data between Commerce Cloud and the CRM with Apex services
• Delivered branded sign-in, password-reset and landing pages with single sign-on across desktop and mobile

Technologies

• Built custom SOAP and REST APIs, Apex services and Lightning Web Components for the support entitlement process
• Delivered community pages and localised features for a global user base
• Added automated testing with Jest, Selenium and Cucumber, plus static analysis with PMD
• Monitored production with Datadog, Kibana and Grafana and deployed through Git, GitHub and Jenkins pipelines

Technologies

• Launched a WhatsApp customer assistant built with Einstein Bots and routed conversations with Omni-Channel
• Migrated the product catalogue from an external CPQ to standard and custom Salesforce objects
• Integrated Salesforce with SAP and with Splunk (Git → Jenkins → Splunk → org) through SOAP, REST and standard connectors
• Wrote an open-source TypeScript plugin that automates profile deployment between environments

Technologies

• Replaced legacy Live Chat with Enhanced Chat and rebuilt case creation from emails and chat transcripts
• Fixed Email-to-Case, cutting manual triage and response times
• Upgraded the Cisco CTI integration package from 5.4 to 5.12 for compatibility and call stability
• Built automated, personalised customer journeys in Journey Builder
• Integrated an external ticketing system and synchronised website data in real time; migrated the org’s locale formats to ICU

Technologies

• Stabilised automations and integrations across several orgs and country groups
• Found and fixed automation leaks and logic bugs in Apex triggers, classes and Flows
• Wrote Apex scripts that detect, correct and validate data inconsistencies across systems
• Refactored Flows, validation rules and Apex to align with platform best practices

Technologies

• Reduced manual document processing by 40% with a MuleSoft-to-AWS Textract pipeline
• Exposed invocable Apex methods so Flow builders can call integrations without code
• Secured APIs with client-ID enforcement, basic auth, TLS and rate-limiting policies
• Handled large, paginated payloads with token-based batching and centralised error handling

Technologies

• Configured leads, opportunities, forecasting and automated lead assignment
• Set up case management, knowledge, console and Omni-Channel routing to meet SLAs
• Built an event-driven SOAP integration with Workday that creates projects, phases and tasks in real time
• Integrated SAP for data exchange; built KPI dashboards and trained users

Technologies

• Built a configurable LWC framework that arranges record fields in sections, layouts and custom order on community pages
• Built a role-aware calendar and agenda LWC for booking service appointments
• Designed the sharing and permission model for community users

Technologies

• Migrated users, layouts and attachments to Lightning Experience without data loss
• Built screen flows that merge parent and child opportunities
• Automated project and billing creation for every won opportunity
• Redesigned page layouts and added custom objects for new business needs

Technologies

• Led development of asynchronous integration with external identity services
• Designed scalable Flows, Apex components and UI improvements for onboarding
• Added structured logging and error handling for operational transparency

Technologies

• Built and maintained fraud-check and blacklist-check processes
• Managed scheduled Apex batch jobs
• Built custom reports and dashboards for business teams

Technologies

• Built a PHP/PostgreSQL application on Heroku with a Java Spring integration layer, embedded in a Visualforce page
• Developed Apex, Aura and Lightning Web Components and custom SOAP/REST APIs
• Automated processes with Flow and Process Builder

Technologies

• Built REST back ends for authentication, product listings and messaging
• Integrated the marketplace with Salesforce via Apex callouts, with error handling and logging
• Ran Scrum ceremonies, backlog and release planning in Jira and Confluence

Technologies