Salesforce consulting · Tirana, Albania

Salesforce solutions, engineered with direction.

Vectura Solutions is a team of certified Salesforce architects, developers and consultants. We design, build, integrate and support Sales Cloud, Service Cloud, Experience Cloud and MuleSoft solutions for enterprises across Europe.

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  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • Commerce Cloud
  • Salesforce CPQ
  • Marketing Cloud Engagement
  • Salesforce Shield
  • Tableau
  • MuleSoft
  • Heroku
  • Lightning Web Components
  • Apex
  • Flow

What we do

End-to-end Salesforce delivery, from first workshop to long-term support.

One team covers architecture, implementation, integration and managed services, so nothing gets lost between vendors.

Get the foundations right

Architecture & technical advisory

Certified architects design your org’s data model, sharing model and integration landscape before anything is built. For orgs that already exist, we review them and give you a clear remediation plan.

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From lead to signed quote

Sales & revenue

Sales Cloud and quoting implementations built around how your teams actually sell: pipeline, forecasting, pricing and document generation.

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Faster, smarter service

Customer service

Service Cloud contact centres that route every case, chat and call to the right agent, supported by knowledge, automation and telephony integration.

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Customer-facing experiences

Portals & digital commerce

Experience Cloud portals and Commerce Cloud storefronts that give customers and partners self-service, secure sign-in and a checkout connected to your back office.

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Connect everything

Integration & MuleSoft

API-led integration between Salesforce and your ERP, HR, finance, document and cloud platforms, designed for security, observability and scale.

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Less manual work

Automation & AI

We replace repetitive manual work with Flow, Apex and intelligent document processing, and we help you judge where conversational and agentic AI such as Agentforce is ready to add value.

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Keep improving after go-live

Managed services & support

Ongoing administration, application support and continuous improvement for single-org and multi-org estates, with every seasonal release covered.

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When configuration is not enough

Custom development

Apex, Lightning Web Components and off-platform services (Java, Node.js, Vue.js), built with tests, code review and CI/CD from day one.

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Expertise explorer

Pick a product area. See what we have delivered with it.

Pipeline to signed quote, in one flow

Opportunity management, forecasting, pricing engines, quote documents and e-signature, designed around the way your sellers work.

  • Lead routing & opportunity automation
  • CPQ pricing, discounts & approvals
  • Generated quote PDFs with in-app signature
  • Forecasting and pipeline dashboards
17delivered projects
9team members with hands-on experience

Recent work

Selected projects

Enterprise programmes, delivered by our team.

All 29 projects
Fashion & ApparelLive & evolving2026 – present · Italy

Showroom scheduling, budgets and orders for two fashion sales agencies

Italian fashion B2B sales agencies (two brands, one org)

A custom platform where two fashion sales agencies share one org. It covers brands, seasons, territories, budgets, orders and a large showroom-appointment module, built and run by our team with automated delta deployments.

  • Separated the two agencies inside one org with application-level data scoping on every custom object
  • Built the showroom campaign module in Lightning Web Components: campaign builder, calendars, desk grids, slot management and multi-brand appointment booking
  • Designed territory-based record security with Apex managed sharing plus criteria-based rules for brand directors
Sales CloudSalesforce PlatformLightning Web Components

3 specialists from our team

Events & HospitalityIn progress2026 – present · Italy

Legacy CRM migration for an events and experiences company

Italian events & hospitality group

Moving the client’s commercial and events operation from a legacy CRM to Salesforce before its contract expires. The scope covers customers and venues, product bundles, quotes and orders, e-commerce and the ERP.

  • Designed and built the bundle model and the customer and venue data model
  • Built a quote-to-order flow with electronic signature
  • Integrated the e-commerce store with Salesforce and proved it end to end in test
Sales CloudExperience CloudSalesforce Platform

4 specialists from our team

Arts & CultureLive & evolving2026 – present · Italy

Ticketing and catalogue integration for a performing-arts theatre

Milan performing-arts theatre

Real-time integration between the theatre’s ticketing platform and Salesforce. It brings in performances, seats, season tickets, memberships, orders and access control so marketing and reporting work from one customer view.

  • Exposed Apex REST services for inventory, orders, contacts and access control, all using external-ID upserts
  • Built catalogue enrichment with queueable processing and an automatic retry scheduler
  • Wrote batch backfills that rebuild relationships between performances, seat categories, prices, packages, season tickets, memberships and venues
Salesforce PlatformMarketing CloudTableau

2 specialists from our team

E-mobility & EnergyIn progress2026 – present · Italy

Lead-to-order and customer service for an EV-charging manufacturer

Italian electric-vehicle charging manufacturer

A phased move from a legacy CRM to Salesforce: service first, then sales and marketing. The commercial chain from inbound lead to sales order is built, and the service channels are designed.

  • Automated lead routing: historical-owner match, then a country × product round robin, then a fallback queue, with owner notifications
  • Built a guided lead-conversion LWC with duplicate-customer matching and completion of missing fields
  • Assigned price books automatically from the billing country; the accepted quote drives the opportunity amount
Sales CloudService CloudMarketing Cloud

2 specialists from our team

How we work

A delivery method built for predictability.

Agile, architect-led and transparent. You see working software every sprint and always know what ships next.

  • Clicks before codeWe configure the platform first and write code only where it adds lasting value, which keeps technical debt low.
  • Architects on every projectEvery engagement has certified architecture oversight, from the first workshop to the final release.
  • Tested and reviewedPeer code review, meaningful test classes (not just coverage for its own sake) and static analysis in the pipeline.
  • Nearshore and multilingualA Tirana-based team working in Central European Time, in English and Italian.
  1. 01

    Discover

    Stakeholder workshops, process mapping and an audit of your current org and systems. The output is a shared, prioritised backlog.

  2. 02

    Design

    An architect-led solution design covering data model, security, integrations and a release plan that you sign off before build starts.

  3. 03

    Build

    Two-week Scrum sprints with a demo at the end of each one. Every change goes through peer code review, automated tests and CI/CD.

  4. 04

    Launch

    Planned releases, user acceptance testing, data migration rehearsals, training material and hypercare after go-live.

  5. 05

    Evolve

    Managed services, release readiness and a roadmap that keeps your investment improving every quarter.

Certified expertise

34 Salesforce certifications across 8 consultants.

Every number below comes from our team’s current credentials, including 4 distinct architect-level designations.

  • Administrator×8
  • Platform Developer×7
  • Platform App Builder×4
  • Associate×3
  • Application Architect×2
  • Data Architect×2
  • JavaScript Developer×2
  • Sharing and Visibility Architect×2
  • AI Associate×1
  • CPQ Specialist×1
  • Integration Architect×1
  • MuleSoft Developer×1
  • Platform Developer II×1
  • Service Cloud Consultant×1

Full names: “Salesforce Certified …” unless marked as an Accredited Professional. See who holds what →

Industries

Domain knowledge from 20 industries.

We have seen your processes before and we speak your stakeholders’ language, in English, Italian or Albanian.

  • Fashion & Apparel1 project
  • Events & Hospitality1 project
  • Arts & Culture1 project
  • E-mobility & Energy3 projects
  • Education1 project
  • Digital Services1 project
  • Wholesale & Distribution1 project
  • Medical Technology2 projects
  • Real Estate1 project
  • Associations & Events1 project
  • Automotive2 projects
  • Banking2 projects
  • Heavy Equipment & Machinery1 project
  • Retail & Consumer Goods2 projects
  • High Tech2 projects
  • Telecommunications1 project
  • Travel & Hospitality1 project
  • Life Sciences1 project
  • Professional Services3 projects
  • Healthcare1 project

Have a Salesforce initiative in mind?

Tell us where you are today and where you want to be. We usually reply within one business day.

Start a conversation management@vecturasolutions.org